This Privacy Policy explains how Kelly Lab Services LLC (“Company,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, use our services, enroll in training, submit forms, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following information:

A. Personal Information

• Name

• Email address

• Phone number

• Mailing address

• Government-issued identification (for legal testing services)

• Payment information (processed securely via third-party vendors)

B. Testing & Service Information

For drug testing, DNA testing, supervised collections, or training services, we may collect:

• Chain-of-custody form details

• Donor identification

• Testing-related identifiers

• Parental testing documentation (for legal DNA)

• Appointment history

C. Device & Technical Information

We automatically collect:

• IP address

• Browser type

• Operating system

• Device information

• Pages visited

• Time and date of access

• Cookies and tracking technologies

D. SMS/Text Messaging Information

If you opt in to receive text messages, we collect:

• Your mobile number

• Message activity and metadata

• Communication preferences

See our SMS Privacy Notice below for more.

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2. Important Note About HIPAA

Kelly Lab Services LLC is not a HIPAA-covered entity.

We do not:

• Provide medical diagnosis or treatment

• Bill health insurance

• Conduct electronic medical claim transactions

Therefore, HIPAA regulations do not apply to most of our services.

However, we recognize that drug testing, DNA testing, and identity verification services involve sensitive information.
We voluntarily maintain strict confidentiality standards consistent with:

• DOT 49 CFR Part 40

• AABB guidelines for relationship testing

• Industry best practices for safeguarding personal information

Because of this, we handle all information with a high level of care and security.

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3. How We Use Your Information

We use your information to:

A. Provide Services

• Schedule appointments

• Process drug, DNA, or other testing services

• Provide customer support

• Deliver results securely (when applicable)

• Issue certificates and training materials

B. Training & Education Services

• Verify student identity

• Deliver course access

• Send training updates, reminders, and certificates

C. Communications (Email + SMS)

With your consent, we may send:

• Appointment reminders

• Service updates

• Training communications

• Promotional offers or announcements

Message and data rates may apply.

D. Business Operations

• Payment processing

• Internal recordkeeping

• Website and service improvement

• Compliance with legal or regulatory requirements

• Security monitoring and fraud prevention

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4. How We Share Your Information

We do not sell your personal information.

We may share your data only with:

A. Trusted Service Providers

This includes:

• Laboratories

• Medical Review Officers (MROs)

• Couriers/shipping partners

• SMS platforms (such as Twilio, Wix Automations)

• Payment processors

• Scheduling platforms

• Learning management systems (LMS)

They may only use the data necessary to perform their services.

B. Legal or Regulatory Disclosures

We may share information when legally required with:

• Courts

• Attorneys involved in legal DNA cases

• DOT-regulated employers

• Federal or state agencies

• Law enforcement (when legally compelled)

C. Business Transfers

If Kelly Lab Services undergoes a merger or acquisition, your information may be transferred.

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5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze traffic patterns

• Support marketing or advertising

• Enhance your user experience

You can disable cookies through your browser settings, but some features may not work correctly.

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6. Data Security

While we are not a HIPAA-covered entity, we maintain strong data protection standards, including:

• Secure servers

• Encrypted communication (SSL)

• Restricted access to sensitive data

• Staff confidentiality policies

• Secure storage procedures for testing documentation

No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

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7. SMS Text Messaging Privacy Notice

When you opt in to SMS communications, you agree to our SMS Terms & Conditions. HERE

We collect:

• Your phone number

• Message metadata (delivery status, timestamps)

• Communication preferences

We use SMS to:

• Confirm appointments

• Deliver reminders

• Provide support

• Send promotional offers (if consented)

You may opt out at any time by replying STOP.

We do not share or sell your phone number for third-party marketing.

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8. Children’s Privacy

Our services are not intended for children under the age of 13 without the presence of a legal guardian and consent.
We do not knowingly collect personal information from minors without parental involvement.

If you believe a child has submitted information, please contact us.

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9. Your Rights

You may request:

• Access to your personal information

• Correction of inaccurate information

• Deletion of data when legally permissible

• Opt-out of marketing communications

• A copy of your testing or training records (where allowable)

Requests may be made to:
info@kellylabservices.com

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10. Data Retention

We retain information for as long as necessary to:

• Provide services

• Meet DOT, legal, AABB, or regulatory retention requirements

• Maintain training records

• Resolve disputes

DOT and legal DNA testing records follow federally mandated retention schedules.

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11. Third-Party Links

Our website may link to third-party sites.
We are not responsible for the privacy practices or content of those sites.

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12. International Users

Our services are intended for U.S. residents.
By using our website from outside the U.S., you consent to data transfer to U.S.-based servers.

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13. Changes to This Policy

We may modify this Privacy Policy at any time.
Updates will be posted with a revised “Last Updated” date.

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14. Contact Us

For questions or concerns:

Kelly Lab Services LLC
406 Sunrise Ave, STE 230
Roseville, CA 95661
📞 888-652-3949
📧 info@kellylabservices.com
🌐 www.kellylabservices.com